GURU WON D ER

Making mistakes causes friction, and friction leads to learning. Acting on that learning is experience. Friction causes dissonance. That is why we avoid experimentation and mistakes, but mistakes occur even when we do not want them. Leaders want innovation, but most of them and their organisations rarely forgive mistakes. This is why, in addition to trying to make processes and approaches foolproof, leaders should actively seize opportunities to learn from mistakes by creatin