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Meeting Commitments - Ready by Monday
In 1986, I was to travel to Leverkusen, Germany, to buy machinery for our growing business from a dealer. I started planning for the trip 2 months in advance. With usual German precision, the dealer gave me specific directions on how to get there. "From platform no 6, take the S-Bahn train from Düsseldorf (main station) departing at 08:58 hrs. Get off the train at the station which arrives exactly at 09:13 hrs. That is Leverkusen. I will be on the platform displaying my comp
May 103 min read
Sir, if you insist, we might have a problem.
Many years ago, in pursuit of bagging a significant development and supply order, we travelled to Detroit to meet with a five-member team of Visteon, a division of Ford Motor Company at that time. Discussions concluded favourably. Both parties were in agreement on everything, except the time frame for development and delivery of samples. They demanded that we deliver in 8 weeks, and I insisted on taking 14 weeks. The situation became deadlocked, and it looked like the deal w
May 43 min read
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